Privacy Policy

Poconos STR Directory ("we," "us," or "our") operates the website at poconosstr.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and business information when you create an account or submit a contact form
• Payment information when you subscribe to a paid plan (processed securely through Stripe — we never store your credit card number)
• Provider listing details including business name, services, service areas, and photos
• Reviews, favorites, and quote requests

Information collected automatically:

• Log data including IP address, browser type, pages visited, and time spent on pages
• Cookie and tracking data (see our Cookie Policy)
• Device information and operating system

2. How We Use Your Information

• To provide, maintain, and improve our directory services
• To process subscriptions and payments through Stripe
• To send you service-related communications (account confirmations, subscription updates, security alerts)
• To respond to your inquiries and support requests
• To send marketing communications about new features or services (only with your consent; you can opt out at any time)
• To detect and prevent fraud, abuse, or security issues
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Stripe (payment processing), Vercel (hosting), Supabase (database), and email delivery services that help us operate the Site
• Legal requirements: When required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
• With your consent: For any other purpose with your explicit permission

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will remove your personal data within 30 days, except where we need to retain certain information for legal, accounting, or legitimate business purposes.

5. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encrypted database storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time

To exercise any of these rights, contact us at support@poconosstr.com.

7. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our Site may contain links to provider websites or third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: support@poconosstr.com
Address: Poconos, Pennsylvania
Website: poconosstr.com